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Quality

  • Our quality initiatives are the cornerstone of our ambition and commitment to our patients.

    The expectation to deliver high quality, safe care guides our daily decisions and provides a roadmap to achieving excellence in what we do for patients and members.

Baylor Scott & White Health's goal for safety and quality is to:

  • Achieve zero preventable harm
  • Deliver consistent and high-quality care as measured by objective national rankings
  • Recognized excellence on select rankings within specific delivery locations
  • Consistent performance across delivery locations with none below the median
  • Be recognized as a highly integrated delivery network with 4-star or better performance of Scott and White Health Plan products, including Medicare Advantage and National Committee for Quality Assurance-rated (NCQA) commercial plans
  • Be at least a top quartile performer on established experience surveys across all sites of care

Patient safety

One person does not own patient safety. Everyone in the organization must work together to eliminate preventable harm. Our patient safety program leads our efforts to develop and implement evidence-based patient safety practices intended to support our pursuit of zero preventable harm.

Quality improvement across the continuum

Exceptional, high-quality care is essential to our brand and supports our Commitment to the communities and members we serve. To ensure patients and members are receiving established, high-quality care at the right time — in the manner they choose across all aspects of the care continuum — organizational alignment, culture and standardized care models are fundamental to organizational success.

Patient experience

Patient experience focuses on achieving our aim to deliver an exceptional experience consistently and predictably, regardless of the location or type of service.

About the Quality at Baylor Scott & White Health

The Office of the Chief Quality Officer improves the quality of health care across Baylor Scott & White Health and aims to ensure the delivery of value-based healthcare.

The ongoing successes of these health care quality improvement efforts have led to the receipt of several regional and national awards including the National Quality Healthcare Award of the National Quality Forum and the Leapfrog Patient-Centered Care Award. Baylor recently ranked third among 73 multi-hospital health care systems across the United States in overall quality of care according to the American Hospital Association.

The Office of Patient Safety was formed in 2005 at Baylor Health Care System, now part of Baylor Scott & White Health, to address the increasing concern of patient safety across the health care industry.

Learn more about patient safety

Quality Leadership

Brett Stauffer, MD, MHS, FHM

Chief Quality Officer

Core Commitment: I commit to evolving our safety, quality and experience apparatus so that patients and members achieve the best outcomes whenever they interact with Baylor Scott & White Health.

Sunni Barnes, PhD

System Vice President, Survey Operations & Reporting

Core Commitment: I commit to developing analytic insights to support the continuous improvement of patient experience at BSWH so that patients and members have the best healthcare experience possible.

Jan Compton, MS HCAD, BSN, RN, CPHQ

Chief Patient Safety Officer

Core Commitment: I commit to leading BSWH on our journey to improve Quality, PS and Value-Based Care so that patients and members we serve are informed and care decisions are evidence based and data driven.

Nanette Myers, MBA, CPHQ

Vice President, Operations & Development

Core Commitment: I commit to being in the moment, asking "why" and simplifying the complicated so that patients and members receive quality care and service that exceeds their expectations.

Contact Us

Brett Stauffer, MD, MHS
Chief Quality Officer, Baylor Scott & White
Phone: 214.265.3670
Fax: 214.265.3780
Brett.Stauffer@BSWHealth.org